Talking on eggshells : soft skills for hard conversations / Sam Horn, CEO of the Tongue Fu! Training Institute.
"A guide to handling difficult conversations calmly and gracefully. The author shows readers how to defuse verbal attacks, maintain one's composure in stressful situations, and deal with difficult people without becoming one"-- Provided by publisher.
Record details
- ISBN: 1608688496
- ISBN: 9781608688494
- Physical Description: 346 pages : illustrations ; 22 cm
- Publisher: Novato, California : New World Library, [2023]
- Copyright: ©2023
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references (pages 319-325) and index. |
| Formatted Contents Note: | Introduction -- Part I: Get comfortable with conflict. -- Part II: Keep your cool in the heat of the moment. -- Part III: Manage your expectations, emotions, and mindset. -- Part IV: What to do if someone doesn't care what's fair. -- Summary and action plan: what's next? -- Show the shift summary of Talking on Eggshells. |
Search for related items by subject
| Subject: | Communication > Psychological aspects. Conflict management. |
Available copies
- 5 of 5 copies available at NC Cardinal. (Show)
- 1 of 1 copy available at Iredell County Public Library.
Holds
- 0 current holds with 5 total copies.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Troutman Branch Library | 153.6 HOR (Text) | 33114018636977 | Adult Nonfiction | Available | - |
